Frequently Asked Questions

We deliver most websites within 5-7 working days from the time you complete your registration and provide all required information. This timeline can vary slightly depending on:

• The complexity of your website requirements
• How quickly you provide feedback on design drafts
• Any additional features beyond our standard package

We'll keep you updated throughout the process and let you know if there are any changes to the timeline.

Yes, absolutely! All our websites are built with responsive design, which means they automatically adjust to look great and function properly on any device – smartphones, tablets, laptops, and desktop computers.

Mobile optimization is crucial since more than 60% of web traffic comes from mobile devices. We ensure that your website provides an excellent user experience regardless of how your customers access it.

If your preferred domain names are not available, we'll contact you with alternative suggestions that closely match your business name or theme. We'll work with you to find a suitable domain that represents your business effectively.

It's always good to provide multiple domain options during registration to increase the chances of securing one that aligns with your brand.

Yes, after the first year, you'll need to renew your domain and hosting to keep your website online. The annual renewal cost is typically between ₹1200-1500, which covers:

• Domain name renewal (approximately ₹800-900 per year)
• Web hosting renewal (approximately ₹400-600 per year)

We'll send you a reminder before your renewal date so you can make arrangements to maintain your online presence. The renewal process is simple and can be handled through our support team.

Yes, if you already own a domain name, we can use it for your new website instead of registering a new one. In this case:

• We'll help you transfer the domain to our management (if you prefer)
• Or we can simply point your existing domain to our hosting servers
• There may be a small adjustment to the package price since you won't need a new domain registration

Please mention your existing domain during the registration process, and our team will discuss the best approach with you.

Yes, all our websites are built on WordPress, which features a user-friendly content management system. After your website is launched, we'll provide:

• Admin login credentials for your website
• Basic training on how to make common updates (add/edit text, change images, create blog posts, etc.)
• Access to tutorial resources for self-learning

This empowers you to make routine updates without needing technical assistance. For more complex changes, our team is available to help at additional charges based on the requirements.

We offer various options for post-launch updates and changes:

1. DIY Updates: Make simple content changes yourself through the WordPress dashboard
2. Support Tickets: Submit requests for minor changes, which we'll implement at nominal charges
3. Maintenance Plans: Opt for a monthly maintenance package if you need regular updates (prices start at ₹500/month)
4. Major Revisions: For significant redesigns or new features, we'll provide a custom quote based on requirements

Our goal is to ensure your website remains up-to-date and continues to serve your business needs effectively.

Yes, all our websites come with basic security measures and backup solutions:

• Security plugins to protect against common threats
• SSL certification (https) for secure browsing
• Weekly automated backups of your website
• Regular WordPress core, theme, and plugin updates

For businesses with specific security requirements or those handling sensitive data, we offer enhanced security packages at additional cost.

We accept various digital payment methods for your convenience:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfer (NEFT/IMPS/RTGS)
• Credit/Debit Cards (via payment link)

For businesses requiring formal invoicing or GST billing, we can arrange this upon request.

Our refund policy is as follows:

• If we are unable to secure any of your preferred domain names or suitable alternatives, we offer a full refund.
• If we fail to deliver your website within 15 working days (without valid reasons for delay), you're eligible for a full refund.
• Once the design process has begun, a partial refund may be applicable depending on the stage of work completed.
• No refunds are provided after the website is completed and approved.

We strive to ensure your complete satisfaction with our services. Any refund requests are handled on a case-by-case basis with customer satisfaction as our priority.

Yes, beyond our basic website package, we offer these additional services:

• E-commerce Website: Online store setup with payment gateway integration (starting at ₹4999)
• Content Writing: Professional content creation for your website pages (₹500 per page)
• Logo Design: Custom logo design services (starting at ₹1500)
• SEO Services: Comprehensive search engine optimization (custom quotes)
• Social Media Management: Content creation and posting services (starting at ₹3000/month)
• Google Ads Management: PPC campaign setup and management (custom quotes)

Contact us to discuss your specific requirements and receive a customized quote.